Refund policy
14-Day Returns Policy
At FASHION SZN, we’re committed to delivering high-quality products and exceptional customer service. If you’re not completely satisfied with your purchase, you may return your item within 14 days of receipt, subject to the following terms and conditions:
1. Eligibility for Returns
1.1. Items must be returned in their original condition: unworn, unwashed, and with all original tags and packaging intact. Returns will not be accepted if the item shows signs of wear, including marks from makeup, deodorant, fake tan, or similar.
1.2. For faulty items, please contact our Customer Service team within 48 hours of receipt, providing your order number and clear images of the issue. Items are classified as faulty if they arrive damaged or develop a fault within 3 months of purchase. Issues reported after this period will be considered general wear and tear.
1.3. Original shipping costs is non-refundable once purchased, regardless of any returns.
2. Initiation of the Return
2.1. To initiate a return, please follow these steps:
- Access our Returns Portal online.
- Provide your order number with the # and your postcode.
- Select the item(s) you'd like to return.
- The portal will generate an In Post label that will need to be printed off
- If you do not have access to a printer, contact us at customerservice@fashion-szn.com, and we will provide a QR code
- Take your parcel to the nearest drop off point.
3. Return Shipping
3.1. For UK customers, UK inbound returns are paid for by Fashion SZN. For all other customers you are responsible for the cost of return shipping. Please note, your initial shipping fee is non-refundable if you decide to return your parcel. If you opt for self-shipping, please use a reliable shipping method with tracking to ensure the safe return of the item.
3.2. Please be aware that returns must be sent within 14 days of receiving your order. Returns posted after this period will not be accepted and will be refused.
4. Inspection and Approval
4.1. Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.
4.2. If the return is approved, we will process your refund.
5. Refund Process
5.1. Refunds will be issued in the same form of payment used for the original purchase.
5.2. Please allow 3-5 business days for the refund, once processed for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.
5.3. Processing of returns can take up to 14 days during busy periods.
6. Exclusions
6.1. FASHION SZN does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available.
7. Contact Information
If you have any questions or need assistance with your return, please contact our customer support team at customerservice@fashion-szn.com
8. Changes to the Returns Policy
FASHION SZN reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from FASHION SZN, you acknowledge that you have read and agreed to this 14-day returns policy.
P.S. All return parcels are subject to a £2.99 admin fee which will be deducted from your refund.
Unfortunately, we are unable to offer a free returns service for non UK customers. For Ireland and International customers, Returns will be at your own cost and are dependent on your country and the chosen carrier. Tracking must be provided in order for us to process the return.
When returning items from multiple different orders, please ensure that each is returned in its own parcel with its own label to prevent delays when processing your refunds.
Unfortunately, we are currently unable to process exchanges. All parcels returned to us will be processed for a refund.