On some occasions we are able to make changes to an order even after it has been placed. Our warehouse team work hard to fulfil orders as fast as possible, as we know how important it is to receive items on time so any changes you require must be emailed to customerservice@fashion-szn.com.
We do offer a simple and easy returns method, which you can find information about here: https://fashion-szn.shipping-portal.com/rp/.
You have 14 days from receiving your order to register to return, and any items sent back must be received by us within 28 days of when they were first received by you. For further assistance, please contact our customer service team customerservice@fashion-szn.com

We’re so sorry to hear your order is running behind schedule. To keep up to date with the movement of your order, please log onto the delivery provider’s tracking system and using your unique tracking code, you’ll be able to see its progress.

If you are experiencing any major issues, contact our customer support team: customerservice@fashion-szn.com

Your package may be late due to the following reasons:

• Weather issues
• Strike action
• Customs delay

We are unfortunately unable to speed up any customs checks. We would recommend checking your tracking link for further updates.

Please allow the full delivery window to pass before contacting our customer care team—only then can they raise the delay concern to the couriers.

Sometimes we may miss things during quality check. If you believe you have received a faulty item, please don't hesitate to contact our customer care team who will do their best to resolve your issue.

Our team will ask you to provide an order number, a full-length image of the item, a close-up image of the fault, and an image of the swing tags and hygiene strips intact.

Please note: any items damaged as a result of wearing or from careless handling will not be considered faulty.

If you have received an item you weren’t expecting, please contact our customer care team.

Please note: you may be asked to provide images of the incorrect item.

Our experts are available from 8:00 am–6:00 pm, Monday to Friday (UK local time) and aim to respond within the same day. Please note, our response times may be longer during busy trading periods.

If you have received an item you weren’t expecting, please contact our customer care team.

Please note: you may be asked to provide images of the incorrect item.

Our experts are available from 9:00 am–6:00 pm, Monday to Friday (UK local time) and aim to respond within 1–2 business days. Please note, our response times may be longer during busy trading periods.

Please be assured the security of customer details is our utmost priority. We take the security of customer details incredibly seriously, which is why we are members of 'Secure by Mastercard' and 'Verified by Visa'.

These services and our own encryption software on-site allow you to shop with the peace of mind that all your sensitive information is safe and secure.

If you have not received your order confirmation, please allow some time for us to process the order. If it has been 24 hours since you placed your order and have not received a confirmation, please check the email you placed the order with, and if it has not been received, contact our customer care team.

If you have not received your shipment confirmation, it may be that your order has not been dispatched yet. We will notify you as soon as this happens. If you cannot locate this email, please contact our customer care team and they will resend it for you. Please note: we will require your address information to locate your order.

If you purchase a pre-order item, an estimated dispatch date will be shown on its product page.

In some instances, our confirmation email may have been marked as spam accidentally. Be sure to check your spam/junk folders for this email and for any following updates. We advise you to add Fashion SZN to your safe list so that future emails reach your main inbox.

An account is not required to order. You may place an order as a guest; however, we always recommend new customers create an account for a smoother, simpler checkout experience.